Refund policy

1. How to Return Products

Once you’ve notified us of your cancellation:

  • You must return the products to us within 14 days of telling us you wish to cancel.
  • Returned products must be unused, sealed, and in their original packaging for health and hygiene reasons.
  • You’re responsible for return postage costs unless the product is faulty, damaged, or incorrect.

We recommend using a tracked postal service and keeping proof of postage until your refund has been processed.

Please use the following address for returns:

Contienntal Tobacco UK Returns

Unit 21 Thomas Road, Wooburn Industrial Park

Wooburn Green, HP10 0PE

2. Refunds

Once we receive your returned products (or proof that they’ve been sent back), we’ll process your refund within 14 days. Refunds are made to your original payment method.

We’ll refund:

  • The full price of the returned items; and
  • The standard delivery charge (if paid).

We may reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them beyond what is necessary to establish their nature, characteristics and functioning — for example, handling beyond what would be permitted in a shop. The maximum refund for delivery costs will be the cost of the least-expensive delivery option we offer.

3. Faulty, Damaged, or Incorrect Items

If any product arrives faulty, damaged, or not as described, please take a photo, document the damage and contact our Customer Service team as soon as possible at hello@slaypouches.com

We’ll arrange a free return and offer a replacement or full refund once the issue is confirmed.

Your rights under the Consumer Rights Act 2015 are not affected.

4. Contact Us

If you have any questions about delivery, returns, or cancellations, please contact:

Customer Service Team
📧 Email: hello@slaypouches.com
📞 Phone: +44 (0) 1483 905 983
📮 Continental Tobacco UK Ltd, Fitzroy House, Crown Street, Ipswich, Suffolk, IP1 3LG

5. Policy Updates

We may update this Delivery & Returns Policy from time to time to reflect operational or legal changes. The latest version will always be available on our Website.

Compliance Statement

This policy complies with:

  • Consumer Rights Act 2015
  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
  • Electronic Commerce (EC Directive) Regulations 2002